Dealer Portal

By logging into the Herron Security and Security online user account, you agree to the following terms and conditions.

DEALER PROGRAM & TERMS AND CONDITIONS
 

Dealer Account:

Prices & conditions of sale are subject to change without notice. Herrons reserves the right not to supply. Accounts will be reviewed by Management on a regular basis with non-trading accounts being suspended. Suspended accounts will need to re-apply for a new account.

Herrons has a dealer login system, whereby dealers can order, check stock availability and manage their accounts online. Access to this web-based system must be approved by management. All pricing and web information is strictly confidential. Any breach of confidentiality in this matter can lead to suspension of the dealers account.

Special Orders:

Specials orders such as custom guns or specialty dies are made to order, and cannot be cancelled once they are ordered, nor returned when delivered. Herrons reserves the right to charge a non-refundable deposit of at least 50% of the quoted price on special orders.

Backorders:

Any item that is currently out of stock will be automatically backordered unless we are advised otherwise. When backorder items come into stock, they are normally shipped with the next order in order to minimise dealer freight costs.

Shipping:

Via the most economical way (unless specified) or a courier arranged by the dealer. Minimum freight charge is $20.00 (ex gst). If on delivery of goods, the courier finds the store closed and charges a second or subsequent delivery fee, the fee will be passed onto the dealer. If delivery is not possible on a certain date or time, please notify us before the goods are shipped so that we can pass these instructions to the courier.

Payment:

Goods must be paid for prior to shipping. Payment can be made by electronic funds transfer (EFT), direct bank deposit, cheque or credit card (Visa or Mastercard). Credit cards will incur a 1.1% surcharge. Please allow 3-5 business days for clearance of cheques.

Returned Goods:

No merchandise may be returned for credit without written authorization. Goods returned for credit must be shipped prepaid, along with a copy of the original invoice, and in a new, saleable condition . Returned items will attract a 20% restocking fee. If any item was incorrectly sent, please contact Herrons within 7 days of receipt of goods in order to avoid attracting a restocking fee.

Warranty:

As Herrons carries a large range of products from numerous supplies, the warranty for each product varies in accordance with each supplier’s terms. All warranty returns must be pre-arranged before they are sent back with a copy of the purchase invoice and a full description of the problem. We may request for more information or other components that need to be returned as well (for example – unprimed brass when dies are being returned) in order to help us to evaluate the problem. Please note that claims that are not covered by warranty, including but not limited to non-faulty returns, false claims, stolen goods, damage by storm/weather and user fault/damage, may incur service costs.

Items not sold by us will not be covered by our warranty.